Frequently Asked Questions (FAQ)

What makes Charter Oak Home Care unique?2020-02-13T11:46:05-06:00
  • Reputation: since 1985 we have stood the test of time and receive a steady stream of referrals which we take as our highest compliment
  • Veteran and Family owned:  We are not a franchise or conglomerate.  Rather we are a collection of families in the community serving other families.
  • Staff and caregivers:  In an industry with remarkably high turnover, Charter Oak prides itself on hiring and retaining excellent aids.
How soon can you start services?2020-02-13T11:45:46-06:00

As soon as you contact us, we schedule a time to meet with you in your home for a personal assessment.  Once you choose COHS, we begin working to find you the right caregiver. The more notice we have before services are needed, the more time we can devote to finding a great match for you.

Do you have a service minimum?2020-02-13T11:45:32-06:00

We have a 3 hour service minimum.  Services can be scheduled by day, week or month and you may cancel at any time.

How can I pay for services?2020-02-13T11:46:12-06:00
  • Privately
  • Long term care insurance 
  • The Veterans Administration has a number of programs which help cover the cost of our services for veterans and their spouses
  • Connecticut Homecare Program for Elders
  • We are happy to tell you more about each of these options
What services do you provide?2020-02-13T11:45:55-06:00

We provide a variety of services including Companion/Homemaking Services, Personal Care, Alzheimer’s and Dementia Care and  Respite Care

How do you ensure quality service?2020-02-13T11:45:38-06:00

Our staff and caregivers are essential to ensuring quality service.  To this end, we conduct thorough background checks, interviews and rigorous testing before we hire each team member.  Once hired, regardless of experience level, we require all staff to receive in field training with our trainers. Finally, Our free in home assessments help to ensure the best possible client/caregiver match.

Is your company insured and bonded?2020-02-13T11:45:23-06:00

Yes, Charter Oak Home Care is both insured and bonded.

Committed to Serving You at Home

We customize our service to meet your needs and give you peace of mind.